Lead ITAM Consultant

Overview 

Lead Consultants lead teams to develop, deliver and manage high end IT Asset Management (ITAM) consultancy services into enterprise organisations especially in the key areas of software licensing, compliance and optimisation reporting, Cloud migration, Hardware Asset Management (HAM), ITAM policy and process, and audit support. 

The Lead ITAM Consultant is a leader in our managed service and consultancy delivery teams. As well as engaging directly with the client, Lead Consultants are accountable for the delivery of outcomes to support managed services and professional services. Lead Consultants are also expected to proactively pursue software publisher specialisms, showcase expertise internally and externally, and develop more junior members of the team. 

The role requires an eye for detail, an analytical mindset, experience developing teams, and leading clients to realise the wider benefits of effective ITAM over and above software licence compliance. Lead Consultants are accountable for the successful delivery of managed services and professional services engagements, and the continuous improvement of Synyega materials. 

Responsibilities 

The key responsibilities of the Lead Consultant include: 

Delivery 

• Leading the delivery and management of services to clients ensuring a consistently excellent level of service while effectively managing Synyega resource. 

• Coordinating effective service delivery across multiple concurrent workstreams and maintaining milestone tracking, dependency management, and sequencing. 

• Ensuring client objectives are met and that the client derives the best possible value from their software licensing arrangements. 

• Identifying and developing new client engagement practices including, but not limited to, technical solutions, process and project management, software asset management and wider ITAM practices. 

• Leading the delivery of more complex pieces of consultancy such a Target Operating Model (TOM) creation and implementation or Cloud Migrations. 

• Supporting and advising on commercial discussions and deal preparation strategy and tactics. 

• Producing accurate ELPs from a variety of data sources for various software publishers. 

• Producing Optimised Licence Positions (OLPs), including detailed licence optimisation and risk remediation options. 

• Translating delivery activity into a measurable risk and optimisation narrative. 

• Leading value storytelling within governance forums and QBRs. 

• Maintaining service documentation such as risk logs, opportunities trackers and service RAID logs. 

• Supporting clients in audit defence strategies and environments. 

• Operating as part of the Synyega team, contributing to client engagement planning and delivery. 

• Maintaining up to date industry knowledge of Publisher licensing, policies and practices. 

• Creation of training to support in embedding the ITAM practice. 

Client Management 

• Acting as a trusted partner to clients, building trust and strengthening relationships with all stakeholders. 

• Setting and maintaining clear expectations on service scope, timelines and outcomes. 

• Taking accountability for the delivery of services to assigned client(s). 

• Accountability for ensuring the quality of deliverables is met for assigned client(s). 

• Acting as the primary operational point of contact for assigned account streams. 

• Leading structured governance rhythms (weekly, monthly, steering committees), presenting deliverables and achievements and managing client expectations. 

• Translating client objectives into prioritised and controlled delivery plans. 

• Managing senior stakeholders and providing service updates including risks and opportunities, options for mitigation and clear calls to action. 

Continuous Improvement & Business Development 

• Supporting sales activities in new and existing customer accounts for example by providing Publisher subject matter expertise. 

• Maintaining key client relationships to ensure client retention and development. 

• Development and on-going improvement of business services. 

• Defining, maintaining, improving and monitoring Synyega documentation, report templates, delivery standards and working practices across the team. 

• Developing and implementing internal processes to ensure Synyega services are efficient and cost/resource effective and delivered to a high standard. 

• Leading the training, mentoring and development of the ITAM Delivery team. 

Team Management 

• Acting as a member of the Delivery Leadership Team and a liaison between the team and senior management, ensuring clear and consistent communication between teams within Synyega. 

• Setting clear goals and objectives for the team, aligning ITAM Delivery with company goals. 

• Managing a team, providing guidance, support and performance feedback. 

• Fostering a positive team culture that encourages collaboration, innovation and continuous improvement. 

• Providing ongoing coaching and mentoring to team members, supporting their professional growth.   

• Managing resourcing activities, including recruitment, onboarding, training and forecasting. 

Experience & Skills 

Essential: 

• Experienced leader with previous accountability for delivery of an ITAM discipline, or managed or professional services engagements in / for a complex medium to large organisation. 

• Strong understanding of Statements of Work (SOWs), scope management, and formal change control. 

• Experience coordinating multi-workstream delivery in complex environments. 

• In depth software licensing working knowledge and experience, minimum of 5 years, ideally gained from a publisher, vendor, reseller, consultancy, or end user environment. 

• Ability to translate technical delivery activity into financial, commercial, and risk-based client value. 

• Experience delivering compliance positions using dedicated SAM tools such as Flexera, SNOW, Service Now SAM Pro, USU Licence Manager or Xensam. 

• Experience delivering software licence compliance positions in / for a complex medium to large organisation. 

• Publisher Specialist on at least one top tier publisher; Microsoft, Oracle, IBM, SAP, etc. 

• Excellent Microsoft Excel skills. 

• Excellent working knowledge and experience of data centre and cloud computing environments. 

• Strong written and verbal communication skills. 

• Must have the right to work in the UK, be a UK resident for a minimum of 5 years and be able to attain UK Government SC Clearance. 

Desirable: 

• Experience within central government or regulated sectors. 

• Additional MCP qualifications. 

• Azure certification(s). 

• Advanced Microsoft Excel skills. 

• Data handling and analysis experience gained from an ITAM environment. 

• Experience of specific ITAM discovery tools (e.g., Flexera, Snow, USU, ServiceNow, RV Tools, SCCM). 

• Wider software Publisher licensing experience (e.g. Oracle, SAP, IBM, VMware etc.). 

• Cloud computing data handling and analysis. 

• Experience using Jira / Confluence and ClickUp. 

• ITIL Foundation certification. 

Qualifications/Experience 

• Degree (BSc / BA or equivalent) or relevant IT experience. 

• You may have gained relevant experience from a variety of backgrounds and for the right person we will provide training and support to help you become successful in this role. 

Languages 

• English: excellent verbal and written skills are essential. 

• EU languages desirable (but not essential) such as: German, Italian, French, Spanish. 

Benefits 

• Flexible office / remote working.  

• 25 days annual leave (plus public holidays).  

• Enrolment into company pension scheme. 

• Life Assurance provided by the company. 

• Health Insurance. 

Location 

We will only consider applications from within the United Kingdom. Remote working is available with travel to our offices and on-site when required.