Software Licensing Specialist

Overview 

Specialists support with and deliver high end consultancy services into enterprise organisations, especially in the key areas of software licensing, compliance and optimisation reporting, Cloud migration, Hardware Asset Management (HAM), IT Asset Management (ITAM) policy and process, and audit support. 

The Licensing Specialist is a key member of our managed service and consultancy delivery teams. As well as engaging directly with clients to support their Software Asset Management function, Specialists are also expected to pro-actively pursue software publisher specialisms and support with the development of more junior members of the team. 

The role requires an eye for detail, an analytical mindset and an awareness of the wider implications of effective ITAM for our clients over and above software licence compliance. Specialists lead on the delivery of Effective Licence Positions (ELP’s) to clients and answering client queries. They regularly support with delivering Optimised Licence Positions (OLPs) and lead on the delivery of certain elements of managed services and professional services engagements. 

Responsibilities 

The key responsibilities of the Licensing Specialist include: 

Delivery 

• Analysing large and / or complex data and datasets. 

• Receiving, storing, organising and processing complex software licence purchase data to deliver entitlement positions. 

• Producing accurate ELPs from a variety of data sources for various software publishers. 

• Supporting with the delivery of Optimised Licence Positions (OLPs). 

• Creating reporting and providing updates to clients on compliance positions, risks and opportunities. 

• Other data management tasks, including data recognition and normalisation. 

• Assisting clients with software renewals, ad-hoc licensing queries and other areas of IT Asset Management. 

• Maintaining service documentation such as risk logs, opportunities trackers and service RAID logs. 

• Translating delivery activity into a measurable risk and optimisation narrative, and delivering this narrative to clients and internally in Synyega. 

• Working with a variety of in-house and third-party tools. 

• Contributing to the development and on-going improvement of data related processes. 

• Supporting with the delivery of more complex pieces of consultancy such a Target Operating Model (TOM) creation and implementation and Cloud Migrations. 

• Operating as part of the Synyega team, contributing to client engagement planning and delivery. 

• Supporting in the creation of client training to support in embedding the ITAM practice. 

Client Management 

• Acting as a trusted partner to clients, building trust and strengthening relationships with all stakeholders. 

Continuous Improvement and Business Development 

• Supporting sales activities in new and existing customer accounts, for example by providing publisher subject matter expertise. 

• Supporting the development of more junior members of the Synyega team. 

• Contributing to the development and on-going improvement of business processes. 

Experience & Skills 

Essential: 

• Excellent Microsoft Excel skills. 

• Data handling and analysis experience gained from an IT Asset Management environment. 

• Software publisher specific data analysis (e.g. Microsoft, Adobe, VMware etc.). 

• Experience of specific IT Asset Management discovery tools (e.g. Flexera, Snow, USU, ServiceNow, RV Tools, SCCM). 

• Must have the right to work in the UK, be a UK resident for a minimum of 5 years and be able to attain UK Government SC Clearance. 

Desirable: 

• Experience delivering compliance positions using dedicated SAM tools such as Flexera, SNOW, Service Now SAM Pro, USU Licence Manager or Xensam. 

• Experience delivering software licence compliance positions in / for a complex medium to large organisation. 

• Software publisher specific data analysis for complex publishers (e.g. Oracle, SAP, IBM, etc.). 

• Some exposure to software licensing across IT Infrastructure / Data Centre or cloud computing environments. 

• Cloud computing data handling and analysis. 

• Experience creating and delivering reports to service owners. 

• Experience using Jira / Confluence and ClickUp. 

• ITIL Foundation certification. 

Qualifications 

• Degree (BSc / BA or equivalent) or relevant IT experience. 

• You may have gained relevant experience from a variety of backgrounds and for the right person we will provide training and support to help you become successful in this role. 

Languages 

• English: excellent verbal and written skills are essential. 

• EU languages desirable (but not essential) such as: German, Italian, French, Spanish. 

Benefits 

• Flexible office / remote working.  

• 25 days annual leave (plus public holidays).  

• Enrolment into company pension scheme. 

• Life Assurance provided by the company. 

• Health Insurance. 

Location 

We will only consider applications from within the United Kingdom. Remote working is available with travel to our offices and on-site when required.