Client Challenges

A top priority for many C-Suite executives, IT modernisation can help businesses work more efficiently and effectively by adopting new technologies such as SaaS and Cloud. Legacy systems hinder agility and innovation, so organisations must embrace and drive modernisation to stay competitive. 

However, doing this within the confines of existing software and cloud contracts, where metrics and terms if use may no longer reflect the modern technology landscape, is a significant challenge. Understanding how to achieve your organisation's modernisation goals without falling foul of a range of key challenges is a formidable task.  Synyega is here to help.

This emerging trend can deliver numerous benefits including cost and risk optimisation, operational efficiencies, strategic alignment, and sustainability improvements by taking a holistic view. However, many organisations miss out on the benefits of convergence due to…

• Siloed departments and data
• Lack of common language between teams
• Asset sprawl across on-premises and cloud
• Cultural inertia

Synyega can help your teams drive alignment that accelerates your modernisation.

Having a clear, comprehensive view of all IT assets within the organisation, including hardware, software, SaaS and cloud is absolutely critical.  An organisation cannot hope to tackle its technical debt and modernise until it first has complete visibility of its estate.

With the rapid pace of technological change, new assets being constantly added, old ones retired and many are upgraded or changed in some way, means IT is in constant flux, siloed data and shadow IT can further obscure the true picture needed to make effective decisions.  Synyega's intelligence lets you take action & puts you in control.

Cloud costs are complex, even the simplified, summarised invoice feels like it needs a specialist exam to be able to digest. When you then move deeper into detailed cost and usage that can be used to derive actionable insights, it goes to a whole different level.

The amounts of data are huge and often cannot be processed manually. As such cost visibility without a real strategy remains a challenge for organisations. Control cloud costs effortlessly though actionable FinOps insights from Synyega.

One of the key challenges in this area is the complexity and diversity of compliance requirements. These can range from software licensing rules to data protection regulations, each with its own set of requirements and penalties for non-compliance.

Keeping up with these ever-changing regulations and ensuring all assets are compliant can be a daunting task. Managing vendor audits requires a significant amount of time and resources, plus they can be disruptive to normal operations and lead to large penalties and reputational damage if issues are found.   Synyega keep you compliant, helping you prepare for and defend vendor audits.

Bloated processes, underutilised resources, and inefficiencies plague IT environments. Industry reports frequently cite the top challenge for FinOps and ITAM practitioners is reducing waste.  Historically it’s been challenging to create the priority around waste reduction with the engineering teams, who always have to focus on new features and workloads.

IT teams are always under pressure to streamline operations, improve productivity, and reduce wastage.  Our ITAM and FinOps services are designed to optimise expenditure & eliminate wastage.

The second highest priority challenge on the State of FinOps 2024 report was managing commitment discounts. Commit discounts offer a reduced rate in return for committing for an amount of time – either to an amount of spend or a service. This in itself seems trivial, but when you get to large scale, knowing which of the many commitment levers to use and in what order can be challenging and time consuming.

It always feels like money is being left on the table, with organisations by default being risk averse. Moving on to a really advanced commitment strategy takes years of experience that are hard to build internally.  Our FinOps experts that accelerate your rate optimisation savings.

Negotiations with software and cloud vendors can be a complex and delicate process, where preparation and expertise are absolutely critical.  ITAM, Cloud, Procurement, and Finance teams must now align to achieve the best results, as contracts and requirements can be complex lead to costly mistakes.  

In the rapidly changing IT market, pricing, product offerings, and vendor reputations can fluctuate quickly, making it difficult to ensure that the organization is always getting the best deal.  Our vendor experts help deliver favourable commercial outcomes from your vendor negotiations.

Without clear and robust for how software and cloud assets are selected, maintained, and retired in the organisation, chaos and spiraling costs can often result over time. As new technologies such as SaaS applications, Containers, and Generative AI emerge, an organisation’s policies and procedures need to be updated accordingly. This requires ongoing monitoring of the IT landscape and regular revisions of the governance framework.  Our services support effective governance frameworks that keep you in control.

One of the greatest challenges organisations have is sharing an understanding of FinOps across the personas that they interact with. FinOps is a cultural practice that should be a bridge between finance, business and technology teams allowing them all to speak their own language, feel heard, and take ownership.

The FinOps team is pivotal in creating a standard language across the organisation that allows these often siloed teams to more effectively communicate.  Implementing a successful FinOps culture of accountability, ownership, and continuous improvement can only be achieved by embedding a baseline of knowledge and understanding across a business.   Synyega helps you achieve a culture of accountability, responsibility & continuous improvement.

Sustainability is now firmly on the board agenda, but balancing technological progress with environmental responsibility is crucial. There are many facets to the sustainability challenge for organisations, ITAM and Cloud teams play a critical role across many of them including:

• Carbon emissions of on-premises data centres
• Lifecycle management of hardware devices such as laptops and mobile phones
• Carbon impact of wasted/duplicated SaaS subscriptions
• Cloud data centre usage and waste

The environmental impact (including carbon emissions and water usage) from an organisation’s usage of public cloud resources such as Microsoft Azure and Amazon AWS are growing in importance and need to be managed and reported.  Our team of experts help you understand & optimise your sustainability position.

As technology evolves, the skills required to manage, optimise, and secure IT assets change too. This leads to a gap between the skills available in the market and the skills needed by organisations.  One of the main challenges is the sheer pace of technological change, new technologies, platforms, and practices are constantly emerging, and IT must keep up with these. 

Managing relationships with vendors, negotiating contracts, dealing with audits and communicating with other departments are time consuming and take specialist knowledge. A modern ITAM team must flex to demand that is ever changing.  Synyega provides the expertise and knowledge when and were you need it!

The relationship between IT Asset Management and Security is one of utmost importance to every organisation. You simply can’t secure what you can’t see, the growing threat landscape means a higher risk than ever before. Organisations need a comprehensive view of the assets deployed in their estates, support lifecycles, open-source usage etc.

ITAM teams need to share this data within the wider IT team, so they can respond quickly to new threats and vulnerabilities as they are identified.  We provide the asset visibility and reporting that helps keep your business secure.

Mergers, acquisitions and divestments activity causes a unique set of challenges for the organisations involved, however if they are managed correctly can present these organisation with the opportunity to right size. 

Ensuring that all contracts and terms are understood, removing duplicated or overlapping products, aligning processes, and integrating 1000s of new users into existing systems requires specialist expertise in ITAM and FinOps.  With software publishers and service providers watching, it pays to be prepared and model scenarios to find the optimal strategy.  Synyega help reduce risk and optimise outcomes from major business change.