Client Success : GlobalConnect with Synyega

The Challenge: Clear visibility for Dynamics 365

GlobalConnect is a leading digital infrastructure provider in the Nordics, operating a broad Microsoft estate that supports users across multiple countries and business functions.

GlobalConnect continually reviews its technology estate to ensure strong governance, cost efficiency, and alignment with evolving business requirements. As part of its ongoing focus on governance, optimisation, and operational maturity, GlobalConnect sought to further strengthen visibility and control across its Dynamics 365 environment in preparation for a major Microsoft renewal.

Dynamics 365 plays a critical role across the business, spanning multiple portals and geographies. While this enables flexibility and scale, it also increases complexity when seeking a single, reliable view of usage. GlobalConnect recognised the value of validating its existing assumptions with consolidated data and specialist licensing expertise, ensuring optimisation decisions were well-founded and repeatable.

Synyega’s Value

GlobalConnect engaged Synyega to deliver a Dynamics 365 advisory engagement, providing independent insight and specialist knowledge to complement internal capabilities.

Synyega applied a structured, two-part approach:

Usage Insight

Usage data was consolidated across the Dynamics environment to establish a clear, consistent understanding of how the platform was being used across regions and roles.

Persona-Based Licensing Assessment

Usage was assessed against defined user personas, ensuring licensing levels reflected actual business requirements and supporting sustainable optimisation.

Working closely with GlobalConnect’s Digital Workplace and Software Asset Management teams, Synyega delivered clear, actionable recommendations and a repeatable framework that strengthens long-term governance rather than delivers one-off optimisations.

The Outcome

The engagement resulted in a more streamlined and well-governed Dynamics 365 environment. GlobalConnect achieved a clearer understanding of how licenses were being used across the organisation, identified approximately 20% in cost efficiencies, and reinforced confidence in its licensing position.

As a result, GlobalConnect is operating with a leaner Dynamics footprint and greater assurance that licenses are aligned to actual business needs.

Project Overview

• Cost efficiencies identified through Dynamics 365 licensing optimisation
• Organisation-wide assessment using a persona-based licensing model
• Improved visibility and consistency across the Dynamics environment
• A robust, data-driven position to support future Microsoft negotiations

Value to GlobalConnect

GlobalConnect now operates its Dynamics 365 estate with enhanced clarity, confidence, and control. Licensing decisions are grounded in data, governance processes are strengthened, and optimisation activities are aligned with broader FinOps and technology management objectives.

This work supports GlobalConnect’s wider commitment to continuous improvement and enables the organisation to extend similar advisory and optimisation principles across additional software vendors.