Blog: How To Close Gaps in Your ITAM, Cloud and GreenOps Tooling

Selecting and deploying your chosen tool is simply the first step. The real value is delivered through integration and customisation, lighting up the tools' capabilities. An integral part of this is performing a gap analysis to uncover discrepancies between the data in your tool and your IT estate. Through this process, you will identify areas within your estate that are not covered by the tool and remediate them accordingly. 

Identifying gaps and selecting tools that collect consistent, complete, and accurate data is crucial because it prevents blind spots in decision-making, eliminates costly errors, ensures regulatory compliance, enables reliable optimisation, and provides trustworthy metrics for financial and environmental reporting—ultimately driving better business outcomes and risk management. 

To identify the gaps in your tooling, you can initiate the following: 

Data Coverage & Quality 

Effective ITAM relies on regular data reconciliation exercises to ensure consistency across systems. This involves comparing data from multiple sources, such as ITAM tools versus the Configuration Management Database (CMDB), HR records versus asset assignments, and cloud-based tools versus on-premises systems, to identify discrepancies in asset statuses.

In addition to automated checks, conducting spot audits and data quality audits is essential. These audits involve sampling physical devices, cloud subscriptions, and software installations to verify that actual conditions align with ITAM records.

To further enhance tool effectiveness, organisations should perform gap analyses using real-world scenarios, walking through how the ITAM solution supports specific use cases. This approach helps uncover functional limitations and areas for improvement, ensuring the tool meets operational needs. 

Integrations  

A critical aspect of effective ITAM tooling is ensuring seamless integration between systems. Many data gaps and inconsistencies arise when tools fail to communicate appropriately, often due to incomplete APIs, broken ETL/ELT pipelines, or inconsistent tagging standards across cloud and on-premises environments. Identifying and resolving these integration issues is essential to maintaining a reliable and unified asset data ecosystem.

Organisations should also benchmark their practices against emerging GreenOps maturity models from sources such as the Cloud Native Computing Foundation, the Green Software Foundation, and sustainability dashboards from providers like AWS and Azure. These frameworks help define best practices and provide a reference point for evaluating progress.

Additionally, implementing dashboards and reports that surface anomalies, such as missing asset attributes, inactive devices, unexpected software usage spikes, or duplicate entries, enables proactive issue resolution and continuous improvement. Engaging stakeholders from IT Support, Procurement, Security, and Finance is equally essential, as each brings a unique perspective on asset data and can help identify discrepancies or unmet needs that might otherwise go unnoticed. 

You can find out more about Synyega’s best practice recommendations to drive value from your tooling in our eGuide for ITAM GreenOps and FinOps Tooling.  

Engage with stakeholders in your IT Support, Procurement, Security, and Finance teams. Each will have a different view of asset data and may surface discrepancies or unmet needs. These views can be overlaid to build a complete picture. Be sure to include each different asset type (mobile, cloud native, etc) 

Finally, industry standards such as ISO 19770, ITIL, and CIS outline the expected outputs from these exercises. You can refer to these to check that your processes align with industry best practices. 

Synyega’s eGuide: Maximising ROI from ITAM Tooling explores common reasons for dissatisfaction with ITAM and Cloud tooling, the impact this has, and how it can be avoided or addressed. We will also provide some key considerations that should be included in a tooling selection process. Ultimately, we will provide key recommendations that can be implemented to help you drive business value from the investment you have made or plan to make in ITAM or Cloud tooling.