Your privacy is important to us

It is Synyega's policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our website, Synyega.com, and other sites we own and operate.

Information we collect

We collect information that you knowingly and actively provide us when using or participating in any of our services and promotions, as well as any information automatically sent by your devices when accessing our products and services.

Log data

When you visit our website, our servers may automatically log the standard data provided by your web browser. This data may include:

• Your device’s Internet Protocol (IP) address
• Browser type and version
• Pages you visit
• Time and date of your visit
• Time spent on each page
• Other details about your visit
• Technical details occurring in conjunction with any errors you may encounter

While this information may not be personally identifying by itself, it may be possible to combine it with other data to personally identify individual persons.

Personal information

We may ask for personal information, which may include one or more of the following:

• Name
• Position
• Email
• Telephone
• Company
• Domain name

Our forms are designed to give you the opportunity to opt-out of future Synyega communications.

Analytics data

For the purposes of creating our website reports, we collect, process, and store data from your website analytics provider, which may include:

• Page path
• Page views
• Unique page views
• User locations
• User devices

For Google Analytics, this information is collected automatically when our service account email address is added to the list of authorised users. Our service account is added automatically when providing analytics access via Google login with our Grant Permissions portal.

Legitimate reasons for processing your personal information

We collect and use your personal information only when we have a legitimate reason for doing so. We collect personal information that is reasonably necessary to provide our services to you.

Collection & use of information

We may collect personal information from you when you do any of the following on our website:

• Sign up to receive updates from us via email or social media channels
• Use a mobile device or web browser to access our content
• Contact us via email, social media, or similar technologies
• Mention us on social media

We may collect, hold, use, and disclose information for the following purposes, ensuring that personal information is not further processed in a manner incompatible with these purposes:

• To contact and communicate with you
• To enable you to access and use our website, associated applications, and associated social media platforms

We may combine information we collect about you with general information or research data from other trusted sources.

Security of your personal information

We will protect the personal information we collect and process within commercially acceptable means to prevent loss, theft, and unauthorised access, disclosure, copying, use, or modification.  While we strive to protect your personal information, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute data security. We will comply with applicable laws regarding any data breach. You are responsible for selecting any password and its overall security strength, and for ensuring the security of your own information within the bounds of our services.

How long we keep your personal information

We keep your personal information only for as long as necessary. If your personal information is no longer required, we will delete it or make it anonymous by removing all details that identify you. However, we may retain your personal information for compliance with a legal, accounting, or reporting obligation, or for archiving purposes in the public interest, scientific, historical research, or statistical purposes.

Children’s privacy

We do not target our products or services directly at children under the age of 13, and we do not knowingly collect personal information about children under 13.

Disclosure of personal information to third parties

We may disclose personal information to:

• A parent, subsidiary, or affiliate of our company
• Third-party service providers to enable them to provide their services (e.g., IT services, data storage, hosting, server providers, advertisers, analytics platforms)
• Our employees, contractors, and/or related entities
• Existing or potential agents or business partners
• Sponsors or promoters of any competition, sweepstakes, or promotion we run
• Courts, tribunals, regulatory authorities, and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or to establish, exercise, or defend our legal rights
• Third parties, including agents or sub-contractors, who assist us in providing information, products, services, or direct marketing to you
• Third parties for collecting and processing data

International transfers of personal information

The personal information we collect is stored and/or processed where we or our partners, affiliates, and third-party providers maintain facilities. The locations to which we store, process, or transfer your personal information may not have the same data protection laws as the country in which you initially provided the information. If we transfer your personal information to third parties in other countries:

• We will perform those transfers in accordance with the requirements of applicable law.
• We will protect the transferred personal information in accordance with this privacy policy.

Your rights & controlling your personal information

You retain the right to withhold personal information from us, understanding that your experience of our website may be affected. We will not discriminate against you for exercising any of your rights over your personal information.

• If you provide us with personal information, you understand that we will collect, hold, use, and disclose it in accordance with this privacy policy. You retain the right to request details of any personal information we hold about you.
• If we receive personal information about you from a third party, we will protect it as outlined in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.
• If you previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time. We will provide you with the ability to unsubscribe from our email database or opt-out of communications. We may need to request specific information from you to help us confirm your identity.
• If you believe any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details provided in this privacy policy. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date.
• If you believe we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide full details of the alleged breach. We will promptly investigate your complaint and respond to you in writing, setting out the outcome of our investigation and the steps we will take to address your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.

Use of cookies

We use “cookies” to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer, accessed each time you visit, to help us understand how you use our site and serve you content based on preferences you have specified.

Limits of our policy

Our website may link to external sites not operated by us. Please be aware that we have no control over the content and policies of those sites and cannot accept responsibility or liability for their respective privacy practices.

Changes to this policy

At our discretion, we may change our privacy policy to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes. If we decide to change this privacy policy, we will post the changes here at the same link by which you are accessing this privacy policy.  If required by law, we will get your permission or give you the opportunity to opt in to or opt out of any new uses of your personal information.

Contacting us

For any questions or concerns regarding your privacy, you may contact us using the following details:

Email: [email protected]

Website: https://www.synyega.com

Postal Service: Suite 102, Newton House, Birchwood Business Park, Birchwood, Warrington, Cheshire, WA3 6FW, United Kingdom (UK company number 09675714)